Wednesday, April 1, 2020
The COVID-19 global pandemic effects everyone's lives and jobs in some way.
The TSH's Family is so very grateful for the opportunity to work during this crisis,
and continue to serve our customers.
Almost every product ingredient, container and lid has become extremely
difficult to procure. We are working tirelessly to acquire what we need to continue
to handcrafted our products, and deliver them to you.
The only thing that is not scarce is our love for our customers.
When ordering items, please keep in mind our usual 2 day processing
time has been increased to 5-7 business days.
SHIPPING OPTION: Priority Mail [United States Postal Service]
- Rates calculated based on weight and dimensions, you can choose between USPS Priority Mail or First Class (if the package meets weight restriction)
- Free USPS Priority Mail shipping on all orders of $50 plus (calculated by merchandise total, excludes shipping and sales tax)
- Free Local Delivery Service: For Hyde Park and Staatsburgh, NY resident only. Use code "Local Delivery" at checkout. Your order will be delivered to your front porch. Please add a note in the comments section of your order if you would like order to be placed someplace other then the front porch.*
SHIPPING RULES AND RESTRICTIONS:
If we experience higher order volume, there may be delays in shipment. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
We are not responsible for incorrect addresses.
Once your order has shipped, it can not be cancelled.
Threesistersherbals.com is only able to ship to one shipping address per order. If you'd like to ship to multiple addresses, please place separate orders for each unique address. Or contact us directly to make arrangements via phone: 845-475-5631
ALASKA, HAWAII, U.S. TERRITORIES:
USPS Priority Mail must be selected and a physical address must be provided. P.O. Boxes not accepted
P.O. BOXES AND APO/FPO ADDRESSES:
Most items may be shipped to a P.O. Box or Military APO/FPO addresses, but some restrictions apply. Orders being sent to P.O. Boxes or Military APO/FPO addresses must be shipped via the United States Postal Service Priority (USPS) shipping method.
Three Sisters Herbals LLC products are intended for end use in the United States. Products sold for end use in the U.S. are not labeled for international distribution.
Three Sisters Herbals strictly prohibits the shipping of our product to any location outside the United States.
Three Sisters Herbals LLC reserves the right to cancel or modify any order.
ORDER CONFIRMATION EMAIL:
When your order is received, we will send you an email confirming your order and an additional email when your orders ship.
TRACKING YOUR SHIPMENT:
Three Sisters Herbals LLC purchases delivery confirmation on all Priority Mail shipments and is not liable for any lost shipments when USPS is selected as the shipping method. The consumer is responsible for claiming all misplaced, lost or undelivered shipments directly with USPS.
We are not responsible for any lost or stolen packages when the tracking states it was delivered.
If your shipment arrives damaged: Take photographs, and write "refused due to damage package" and return the damaged package to the original shipper (USPS), and notify us immediately so we can take proper action on your behalf.
Three Sisters Herbals LLC
53 Forest Drive
Hyde Park, NY 12538
* Free delivery available only in Hyde Park and Staatsburgh, NY.
You can use the code if you are a Hyde Park or Staatsburgh, NY resident and would like your order delivered to your house.
If the code is used and you DO NOT live in Hyde Park or Staatsburgh, NY you will be contacted, and your order will be held for delivery after appropriate shipping charges have been paid.